Returns & Refunds
- We want you to be completely satisfied with every transaction you make with Cdkey.co.nz This is a digital product, so you cannot return it once it has been shipped.
- As long as the product has not been delivered, cancellation and refund is possible at any time, even after expiration of the 14 days.
- Other reasons for return may be faulty products such as invalid or already redeemed game or software keys. This must be reported to Cdkey.co.nz within 14 days after receiving the delivery by e-mail to: info@cdkey.co.nz. Cdkeynz may ask customers to provide evidence for reported problems.
- will refuse to refund payments when game keys are reported as being redeemed already after the given time of 14 days after the delivery.
- We can refuse the repayment until we have validated the goods have been found to be in faultless condition; for game or software keys this means that they have not been redeemed.
For full refund:
If the game or software key cannot be redeemed as usual. Partial refund only happens:
When customer bought ≥2 games in one order, and if he asks refund for one of the game in this order,he will get partially refund of this order.